Business Process Management reviews the current business processes of anorganization in order to improve corporate performance. Various
methods are used to streamline business processes, analyze, measure, improve
and optimize business practices.
Areas that undergo a process redesign
may include, but are not limited to, Human Resources and Personnel, Supply
Chain, Sourcing and Procurement, Production, Customer Service, Service Delivery, Maintenance, Construction Management, Project Management, Tendering, Contract Administration, Quality
Assurance and Control Accounting, Finance and Sales.
Business Process Improvement (BPI)
Process improvement efforts focus on
defining, understanding and improving the activity flow within major processes.
Process improvement leads to reductions in cost, cycle time and error rates. It
is vital for organizations to understand the new possibilities arising once such improvements are introduced and implemented across and within their divisions.
Business Process Reengineering (BPR)
BPR involves a
complete study of current organizational processes and introduction of the most appropriate departmental
function distribution, whether in operating or in administrative units. The study investigates anyinherent weaknesses impeding performance, and
focuses on functional links between
various units, which may need to be merged or eliminated. Alternatively, it recommends the
formation of new set-ups, if warranted, for the achievement of corporate objectives in the most efficient and cost-effective manner. The study often extends to examining staffing requirements to ensure maintenance of appropriate staff levels and prevent shortages or overstaffing. Performance and productivity evaluations are also
conducted.
Policies and procedures manual
Thepolicies and procedures manual outlines a company’s or organization’s best practices, core business processdescriptions and methodsand standards for how
work is performed in order to ensurethe effective operationof the organization. The policies and procedures are developed in line
with the best practices in the sector/industry. The documentation includes,but is not limited to, governing and human resources policies and operational procedures.
Business Process Integration & Automation
Business Process Integration isessential forbusinesses looking to connect systems and information efficiently. Business Process Integration
allows automation of business processes, integration of systems and services, and the secure sharing of dataacross numerous applications.